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What is a contact center? A contact center, customer interaction center, or e-contact represents the business division within an organization that manages customer interactions. Usually, the contact...
In recent articles, we have covered the worth of physical silver and sterling silver flatware. Sometimes, our diet goes wrong, which effectively attacks our health, and we become weak, and our...
The term Data Lake comes across by James Dixon, the chief technology officer, which means the ad hoc nature of data. He argued that data marts have inherent data silos problems that the data lake...
What is Bespoke? Bespoke is derived from the word "bespeak," which was used before the seventeenth century. It originally meant custom or tailor-made products, services, or individual orders that...
What is SCSM? – Microsoft System Center 2012 Service Manager
What is SCSM? SCSM 2012 is a management platform for adopting and automating information technology service management best practices, as found in Microsoft Operations Framework and its...
Mystery shopping software is also known as a shopper mystery consumer; secret shopper management is a digital tool that secret shoppers use to silently observe and gather information and knowledge...